Terms of Service

Welcome to OutcomeAssist! Please read these Terms of Service and our Privacy Policy carefully. By using this website or any services provided by OutcomeAssist, you agree to abide by the following terms.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you and OutcomeAssist, Inc. ("OutcomeAssist," "we," "our," or "us"). By accessing or using our website (outcomeassist.ai) and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Services

OutcomeAssist provides AI-driven engagement solutions for businesses, including virtual receptionists, AI-powered outreach campaigns, chat solutions, and customer support. Collectively, these are referred to as the "Services." Specific details, including functionality and pricing, can be found on the Pricing page of our website.

3. Eligibility

The Services are intended for users who are 18 years or older. By using our services, you confirm that you are of legal age to form a binding contract with OutcomeAssist and that you comply with these Terms.

4. Changes to Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Services after changes are posted will mean that you accept and agree to the modifications. We recommend reviewing these Terms regularly.

5. Subscription Plans and Payments

OutcomeAssist offers multiple subscription plans, details of which are available on our Pricing page. You agree to pay all fees associated with your selected plan, including any applicable taxes. All payments are non-refundable, and subscription fees are charged on a recurring monthly basis unless otherwise specified.

6. Service Cancellation and Termination

Either party may terminate the subscription at any time. To cancel, please contact our support team at support@outcomeassist.ai. OutcomeAssist reserves the right to terminate or suspend your access to the Services if you fail to comply with any part of these Terms. Upon termination, you will still be responsible for any outstanding fees.

7. Use of the Services

You agree not to misuse our Services. You are prohibited from doing the following:

• Using the Services to spam, harass, or engage in illegal activities.
• Attempting to interfere with or disrupt the Services.
• Modifying, copying, or reverse engineering any part of our Services without explicit permission.

8. Confidentiality

OutcomeAssist is committed to maintaining the confidentiality of all client data. We will not sell or share any of your data without your consent, except as required by law. Please review our Privacy Policy for more information on data handling practices.

9. Limitation of Liability

OutcomeAssist shall not be liable for any indirect, special, incidental, or consequential damages, including loss of profits or data, arising out of or in connection with the use of our Services. Our total liability for any claim relating to the Services is limited to the amount you paid for the Services in the previous 12 months.

10. Disclaimer of Warranties

The Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. OutcomeAssist does not guarantee that the Services will be uninterrupted or error-free.

11. Indemnification

You agree to indemnify, defend, and hold OutcomeAssist, its officers, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or in any way connected with your use of the Services, violation of these Terms, or infringement by you or any third party using your account of any intellectual property or other rights of any person or entity.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state of California, without regard to its conflict of law principles. In the event of a dispute, both parties agree to seek resolution through binding arbitration in Santa Clara County, California.

13. Changes to Our Services

OutcomeAssist may modify or discontinue any aspect of the Services at any time, including the availability of any feature, content, or pricing. We will strive to give advance notice if any change will significantly impact your use of the Services.

14. Contact Information

If you have any questions or concerns about these Terms, please reach out to us at support@outcomeassist.ai.

Last Updated: October 31, 2024